Summary |
Communication, in all its ramifications and implications and with all the tools and techniques devised for making it more effective, has probably, in the years since this book first appeared, been management's single most talked-of problem. Surely there is neither supervisor nor executive, at whatever level, who has not been told over and over that good managers are good communicators; poor managers are usually the opposite - that, in fact, communication is the way management gets its job done. Neverthless, communication still is a No. 1 problem in spite of the discussion and pronouncements.
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