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CONTENTS
1: Introduction to claims management
2: Initial claims assessment
3: Introduction to death claims
4: Proof of death
5: Proof of title
6: Tools for the assessment of death claims
7: Introduction to critical illness claims
8: Critical illness – core conditions
9: Critical illness – additional conditions
10: Introduction to income protection (IP) claims
11: Policy terms and conditions relevant to the assessment of IP claims
12: Tools for the assessment of IP claims
13: Factors affecting the validity of IP claims
14: Financial assessment of IP claims
15: Induction to disability assessment
16: Medical aspects of income protection claims assessment – part 1
17: Medical aspects of income protection claims assessment – part 2
18: Return to work – assessment and implementation
19: Long – term care insurance (LTCI)
20: Legal issues at the claim stage
21: Actuarial considerations
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