ABOUT THE BOOK

The text provides new cutting edge input into operations management theory and practice that cannot be found in any other text. Discussing both strategic and tactical inputs it combines and balances service and manufacturing operations. The perspective in this book is forward looking and performance improvement is given prominence that is essential in today’s highly competitive domestic and global markets. Important and contemporary concepts such as outsourcing, supply chain management, mass customization and agile manufacturing are included in the text. • Cutting edge techniques accompanied by lots of brand new case studies • Challenges standard approaches • Comprehensive coverage of strategic supply management • Critical sample questions to aid discussion at the end of each chapter • Reading lists and articles to support learning • Additional lecturer support material