Summary |
The text is divided in 11 chapters
Chapter 1 gives you’re a basic overview of what this Six Sigma stuff is all about and why it’s become so well accepted in thousands of businesses in the U.S. and around the world.
Chapter 2 talks about quality and its place in management
Chapter 3 provides a brief overview of some useful business metrics and how to use them to your advantage.
Chapter 4 is all about the people who will be involved in your Six Sigma initiative.
Picking an improvement project on which to unleash the power of Six Sigma is an important consideration, and this is what you’ll learn about in Chapter 5.
Chapter 6- explains the Define phase.
The second phase in the Six Sigma process is Measure, and that’s the topic of Chapter 7.
Once you’ve established those relationships, you’re ready for the Analyze phase, the subject of Chapter 8.
Now we reach what some might call the action step: the Improve phase, covered in Chapter 9.
The final step in the process is the Control phase, Chapter 10.
Chapter 11 is a brief one on taking stock of what you’ve learned and how you can begin implementing Six Sigma in your business.
|
