Summary |
Coaching is an activity through which managers work with subordinates to foster skill development, impart knowledge, and inculcate values and behaviors that will help them achieve organizational goals and prepare them for more challenging assignments. Mentoring is a means of developing human resources.
Chapter 1 explains the benefits of coaching and how it aims to accomplish one of two things - 1)to solve performance problems or 2)develop employee capabilities.
Chapter 2 help to prepare for the task, beginning with observation, followed by listening and asking questions.
Chapter 3 explains the next phase of good coaching - direct discussion with the employee.
Chapter 4 explains how to get down to the business of one-on-one coaching, beginning with agreements on goals and moving on to an action plan on which all are agree.
Chapter 5 takes beyond the fundamentals.
Chapter 6 is about the growing field of executive coaching.
Chapter 7 is the first on the subject of mentoring, to which the remaining chapters are devoted.
Chapter 8 addresses the importance of that match, who should be a mentor, and who should play the role of matchmaker.
Chapter 9 looks at the mentoring relationship as a two way street.
Chapter 10 deals with solving problem of finding mentors and appropriate role models and suggest a number of practical steps for reducing it.
the Final chapter ;looks beyond the traditional mentor-protege pattern to the concepts of peer mentoring and mentoring networks.
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