Summary |
Assessing Business Excellence presents the key principles of business excellence and shows how you can actively drive transformational and continuous improvement by systematically reviewing your organizational activities and results against holistic business excellence frameworks. For all practitioners who seek to use business excellence and total quality management to improve their organization’s effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized excellence award criteria are used to explore the concepts of business excellence and self-assessment.
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