Summary |
In this volume, Michael W. Kramer applies uncertainty reduction theory (URT) –a key theory in current communication scholarship- to the context of organizational communication. Examining URT and the range of research applicable to organizational settings, Kramer proposes a groundbreaking theory of managing uncertainty (TMU), which synthesizes prior research while also addressing its criticisms. Examples are provided to illustrate the principles of the TMU at both the individual and collective (group organizational) levels of analysis. Original studies based on the theory show that it provides a useful extension of URT, addressing some concerns raised by critics of that earlier model. Kramer illustrates that as a model in progress, TMU will change as new research and insights build upon it.
Managing Uncertainty in Organizational Communication will assist reader in understanding and researching uncertainty in communication, which will encourage additional changes and improvements to the model. It will be of primary interest to scholars, researchers, and practitioners in organizational, interpersonal, and group communication, and will also be valuable in graduate courses in these areas.
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