Summary |
A framework for combining and applying Knowledge Management approaches and techniques to improve the organization’s ability to deliver on strategic goals, and learn lessons form its own activities and from the wider business environment. Help for managers to articulate the need for Knowledge Management, build a robust business case and win funding approval. Assistance in designing knowledge management delivery programmes – looking in depth at role of and potential for Technologies, Processes. Information, People, and Leadership. Detailed analysis of Knowledge Management tools and techniques, with case studies showing how these have been used in different organizations. Advice and guidance on implementing successful knowledge Management projects based on lengthy project experience, including tips and techniques for managing risks and benefits, ensuring the gains delivered don’t wither away. Approaches to building links into BPR, Quality and Learning Organization initiatives, along with efforts to improve and manage innovation. Indentifying important trends around knowledge and information to watch for in the coming decade.
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