Summary |
The present book addresses very vital issues like customer services in banks at crossroads, e-delivery channels based banking services, service quality in banks, customer services in partial IT banks, Indian banks in the global arena, transformation in Indian banks through e-delivery channels, future outlook of Indian banking industry & some other contemporary issues have also been discussed in this book.
All the research papers included in this book have been presented in national and international conferences and after thorough discussion and modification, many new ideas are included in this book. This book will be very useful for the banking industry planners, policy makers, academicians, researchers and those who are interested in banking studies.
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