ABOUT THE BOOK
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    Accession Number

  B209

    Title

  How To Manage The It Helpdesk: Guide For User Support And Call Centre Managers

    Author

  Bruton, Noel

    Publisher

  Butterworth Heinemann

    ISBN

  0-7506-4901-1

     Summary

The contents of the book includes below: Part One- What is support? Part Two- Client management Part Three- Service management Part Four- Workload management Part Five- Resources management Part Six- Staff management