Summary |
The manual begins with the general principles and specific practice of Achieving Excellence. This involves identifying your potential and working out how you can make the most of it. This will require working well through other staff, which leads into the next three sections: Leading Effectively, Managing People, and Coaching Successfully.
The first section deals with personal leadership, team-working, and inspiration. The second teaches essential supporting skills such as communication, motivation, and managing change. The third explains how to tackle a much neglected area of management: coaching personnel so that their contributions to excellence are maximized and sustained.
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