Summary |
In this groundbreaking book, Accenture’s Susan M. Cantrell and David Smith argue that in a competitive global marketplace that now includes four generations of employees with widely diverse backgrounds, values, and skill sets, companies that want to hire and keep the best talent will need to treat individual employees as a “workforce of one.” This means replacing generic practices with strategies tailored to each person’s unique strengths, motivations, interests, learning styles, and career desires.
While this may sound daunting, the authors show that the very HR practices that enabled standardization and cost control in talent management are now providing a platform for a new era of technology-enabled customization. Based on extensive Accenture research in over one hundred organizations, Workforce of One outlines four approaches companies can take-segmentation, modular choice, broad and simple rules, and employee-defined personalization-to offer customized work experiences to employees without sacrificing control, scalability, or manageability.
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