ABOUT THE BOOK
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    Accession Number

  B74

    Title

  Quality Without Tears: Art Of Hassle Free Management

    Author

  Crosby, Philip B

    Publisher

  Tata Mcgraw Hill

    ISBN

  

     Summary

Quality Without Tears. It’s the book that tells you: • Why quality–or the lack of it-depends on management rather than employees. • How to get results by spending just a small percentage of your operating costs on education and error prevention. • The common managing myths that can kill a company’s chances or ever improving quality. • How to get things right the first time. • The 14 steps you can start to take today to reach the easily achievable goal of Zero Defects. • And much more!