The contents of the book includes –
1. Great Execution Depends on-Behavior
2. Pinpointing the Right Behaviors
3. Managing Behavior: Know Your ABCs!
4. It’s a Matter of Consequences
5. Feedback and Coaching: Putting Your “Secret Weapons” to Work!
6. Shaping Up the Right Stuff
7. Making Change Happen Consistently: The Make-IT Model
8. Creating the IMPACT Culture - Make It Last
9. Leading Through the Challenges of Today & Tomorrow.
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