Summary |
Maximizing performance in insurance operations is a practical guide to managing successful change prognoses within the insurance industry. The authors present a structured programme tailored to the unique problems of the insurance industry showing organisation how to maximize their potential with a minimum of risk. Key questions such as ‘What needs to change?’And ‘How much change is required? are addressed and numerous examples drawn from the author’s own unrivalled experience in the field demonstrate how managers can respond effectively to the challenge of change.
The book sets out the main criteria for achieving operational excellence and includes chapters on: recognizing the need to change; improving profitability; preparing for change; realizing all available benefits; mobilizing the rest of the organisation; conducting successful mergers; establishing an effective insurance operation; and sustaining the benefits and continuous improvement. Each chapter is supported by a case study and includes comments and invaluable advice from the practitioners involved.
This book will be essential reading for anyone involved in insurance or financial services and will be particularly useful for chief executives, operations directors and those in a line management role who have been charged with responsibility for securing major benefits within their specific areas.
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