ABOUT THE BOOK
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    Accession Number

  B5038

    Title

  Delay, Deny, Defend: Why Insurance Companies Dont Pay Clams And What You Can Do About It

    Author

  Feinman, Jay M

    Publisher

  Penguin Group

    ISBN

  978-1-59184-315-3

     Summary

The point of view in this book is proconsumer but it is not anti-insurance. Insurance is essential to our economic security. But if insurance is to maintain its role as the great protector of the standard of living of the American middle class, prompt and fair claim handling has to be the rule. This book explores why that doesn’t always happen, and why it is even less likely to happen today than fifteen or twenty years ago.