Summary |
More than half of all capital spending by businesses worldwide goes to IT. Yet most non-technical leaders remain skeptical about whether their IT investments are paying off. They are frustrated with their IT departments-and they respond by putting pressure on IT costs.
Simply put, companies that can communicate effectively about the value of IT are able to create more value from IT. When CIO s make IT’s performance and decisions transparent, everyone-from seasoned technology experts to nontechnical employees-can better understand their roles in using and managing IT.
Based on compelling research by MIT and Gartner into the practices of world-class CIOs, The Real Business of IT describes how CIOs can overcome the “value traps” that have blocked their effectiveness in the past. The book outlines a proven process leading CIOs have used to transform the executive team’s perception of IT from cost generator to value creator.
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