Summary |
The section-I of the book deals with the recent perspective and emerging challenges faced by banking sector in India. The articles incorporated in the text focus on performance of commercial bank in India, service quality of banks, dimensions of service quality and critical predictors to customer satisfaction, customer service and brand image, retail banking, issues and challenges relating to merger of banks, role of financial inclusion in poverty alleviation and GDP growth.
The section-II of the book presents contemporary scenario of issues related to stock market, commodity market, investors’ behaviour, mutual funds and insurance industry.
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