Balanced Scorecard: Guide For Your Journey To Best Practice Processes
Author
Crager, John/ Hubert, Cindy/ Okane, Mike
Publisher
Tata McGraw Hill Publishing Co Ltd
ISBN
0-07-060132-1
Summary
The contents of the book includes –
1. Initiating a Successful Balanced Scorecard Effort
2. Gathering and Measuring Data
3. Setting Priorities
4. Creating and Maintaining a Balanced Scorecard
5. Getting Cooperation on Balanced Scorecard Efforts
6. Gauging Results
7. Lessons to be Learned: Examples
