ABOUT THE BOOK

The contents of the book includes – • The book deals with the powerful concept of Business Process Reengineering (BPR) employed to bring about dramatic improvement in key business processes. More and more Indian organizations are taking recourse to BPR to keep pace with their global competitors. Several live examples from India and abroad have been included in the book to highlight the capabilities of BPR. • The book lays special emphasis on the role of IT as a powerful enabler to reengineer business processes. • Other important management concepts like Kaizen, Total Quality Management (TQM), Quality Function Deployment (QFD), ISO Standards and Enterprise Resource Planning (ERP) have been compared with BPR. • Management of Change, the greatest challenge in reengineering business processes, has also been dealt with at length for a clear understanding of several aspects of change needed for the successful implementation of BPR in an organization. • End-of-Chapter questions have been added to each Chapter for the benefit of students.