Gould, Patricia E/ Simpson, William F/ Hardy, Phillip J/ Torrey Karen J.
Publisher
Insurance Institute of America
ISBN
Summary
The contents of the book includes below:
Chapter 1 – The Role of the Supervisor
Chapter 2- Making the Transition into Supervision
Chapter 3- Human Needs and Motivation
Chapter 4 – Leadership
Chapter 5- Understanding Others
Chapter 6- Coaching Subordinates
Chapter 7- Improving Communications and Meetings
Chapter 8- Introduction to Fair Employment and Title VII of the Civil Rights Act
Chapter 9-Other Fair Employment Legislation
