ABOUT THE BOOK
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    Accession Number

  B2361

    Title

  Supervisory Skills

    Author

  Emanuel, Harold M/ Gould, Patricia E/ Simpson, William F

    Publisher

  Insurance Institute of America

    ISBN

  

     Summary

The contents of the book includes – Chapter 1 – Problem solving Chapter 2 – The functions of management Chapter 3 – Training Chapter 4 – Automation Chapter 5 – Work management and performance standards Chapter 6 – Performance appraisal Chapter 7 – Cases: and opportunities Chapter 8 – Time management Chapter 9 – Developing teamwork