ABOUT THE BOOK
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    Accession Number

  B2289

    Title

  Starbucks Experience: 5 Principles For Turning Ordinary Into Extraordinary

    Author

  Michelli, Joseph A

    Publisher

  Tata McGraw Hill Publishing Co Ltd

    ISBN

  

     Summary

The Starbucks Experience contains a robust blend of home-brewed ingenuity and people driven philosophies that have made Starbucks one of the world’s “most admired” companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Jospeh Michelli discovered that the success of Starbucks is driven by the people who work there-the “partners”-and the special experience they create for each customer.