Summary |
In this book author argues that the secret to great service lies in understanding and applying a few fundamentals. In fifty small does, he provides practical advice on how to manage your relationship with your clients and ensure they receive the kind of service that will keep them coming back for more.
A perfect resource for anyone working with clients at any level, this book is the no-nonsense, straightforward guide to keeping clients happy in today’s hypercompetitive and demanding business environment.
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