Summary |
In Toxic Emotions at Work and What You Can Do About Them, Peter Frost examines how emotions affect the workplace. In the normal course of conduction business, every organization generates a certain amount of emotional pain-or toxicity-that affects all of its members. But, frost argues, managers and leaders can learn to effectively and compassionately deal with these toxic emotions before burnout and despondency set in.
Frost identifies sources of emotional pain and explores ways of mitigating it in the workplace. Although handling emotional toxins can be as hazardous as working with physical toxins, Frost reveals that careful training can help managers and leaders better understand and respond to the emotional underpinnings of office dynamics.
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