Summary |
In designing care, bohmer argues that health care is essentially a process of applying the best available medical knowledge-both research and clinical-to solve patients’ health problems. In recent decades, the knowledge that underpins care has dramatically increased in volume and sharpened in specificity, enabling some treatments to become standardized while others remain highly uncertain. Carrying out these very different types of care processes requires different management systems, resources, tools, and personnel. But most health-care organizations are not set up to do this. The result? Misalignment between patients’ health problems and the processes and treatments applied to solve them.
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