Summary |
The contents of the book includes-
1. Why innovation in health care is so hard
2. Presenteeism: at work-but out of it
3. Change through persuasion
4. Clueing in customers
5. Just-in-time delivery comes knowledge management
6. Let’s put consumers in charge of health care
7. Saving money, saving lives
8. Will disruptive innovations cure health care?
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