Summary |
All organizations are subject to crisis. Managers whose organizations encounter a crisis must act quickly- to recognize its source, contain it, and eventually resolve it with the least amount of damage. Yet few managers receive any formal training in this critical area. This book aims to remedy the situation by explaining the essentials of crisis management and providing a practical framework for stabilizing, then mastering, an unanticipated crisis. Topics include:
• Preparing for and avoiding crises
• Recognizing crises when they happen
• Developing contingency plans
• Learning from past crises.
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