Summary |
Communities of practice come together around common interests and expertise whether they consist of first managers or customer service representatives, neurosurgeons or software programmers, city managers or home- improvement amateurs. They create, share, and apply knowledge within and across the boundaries of teams, business units, and even entire companies-providing a concrete path toward creating a true knowledge organization.
In Cultivating Communities of Practice, Etienne Wenger, Richard McDermott, and William M. Snyder argue that while communities form naturally, organizations need to become more proactive and systematic about developing and integrating them into their strategy. This book provides practical models and methods for stewarding these communities to reach full potential-without squelching the inner drive that makes them so valuable.
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