Summary |
This book deals with a major restructuring exercise, undertake within a large Indian organization, the Life Insurance Corporation of India. The experience reported in this book in unique in three respects.
i) The organization is large, employing over 60, 000 persons in more than 1000 offices separated by distances of as much as a thousand miles.
ii) The exercise was massive in its dimensions, affecting every aspect of the organization’s social technical systems.
iii) The organization is in the public sector and is perhaps among the few such Indian exercises to be studied.
This book provides a ring side view of the decisions and controversies over the change, the problems of implementation, the fears, doubts and hopes of the people involved in the change process and how they were managed. It contains in-depth analyses of the appropriateness of strategies and particular organizational design characteristics, in the context of the culture of Indian society and in the context of the public sector. This is a thought provoking book for all those interested in the problems of managing change.
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