Summary |
The text’s seven chapters are designed to furnish an overview of claim handling principles and techniques, as well as the terminology of basic claim transactions. The book explains how the role of claims fits in the insurance mechanism and the importance of the claim function in fulfilling the promises of the insurance policy. In the course of accomplishing these goals, it focuses on the nature of insurance contracts and delves into the practical aspects of property, auto physical damage, and liability claim handling know-how.
It is anticipated that the text and the course will benefit a wide range of people: insurance company employees who are not currently in the claim field, but wish to enter it; persons newly employed with no previous claim experience; administrative, clerical, and secretarial support personnel for insurance company claim departments and independent adjusting firms; and customer service representatives in agencies and brokerage firms.
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