Summary |
The book is a major contribution to organizational theory and to organizational operation. It is the first research- based volume dealing with a fundamental aspect of organization: the process by which members determine or influence how things get done in an organization. This process of control has been subject to a great deal of confusion and misconception, which this book does much to allay. The concept of control offered in this volume provides a framework for understanding a wide variety of issues, such as leadership, interpersonal relations, group processes, communication, conflict and cooperation, along with the central problems of authority and power in organizations. Control is thus seen as a general and underlying process that helps bring together many issues that are sometimes treated as discrete topics.
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